AI Collections Calls for B2B: An AI Agent That Calls Customers About Overdue Invoices
Abivo's AI agent, Kate, calls B2B customers about overdue invoices, follows up by text and email, records promises to pay and hands disputes to your AR team.
Sia Ghazvinian
Co-Founder & CEO
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The short answer: Abivo is an AI collections agent for B2B companies. Its agent, Kate, calls your customers about overdue invoices, follows up by text and email, records what each customer commits to, and hands disputes or requests to speak with a person to your AR team with the full history. It works from the accounting system you already use, so your team stops spending the week on routine collection calls.
Most finance teams know which invoices are late. What they do not have is the hours to call every customer on the aging report, every week, in a consistent way. Email reminders get ignored, and the calls that do get made go to the largest balances while the long tail of overdue invoices waits. An AI agent that makes the calls closes that gap.
What Does an AI Collections Call Sound Like?
Kate calls the accounts payable contact on the account, in your company's name. A typical call:
Opens with who is calling and why: your company, the invoice number, the amount and the due date.
Asks when the invoice will be paid, or what is holding it up.
Captures the answer: a promise to pay with a date, a request for a copy of the invoice, a missing purchase order, or a dispute.
Sends a follow-up text or email with the invoice details so the AP team can act on it.
Hands the account to a named person on your team when the customer disputes the charge or asks to speak with a person.
Every call, text and email is logged, so your team can see the history on any account before they pick up the phone themselves.
Which Invoices Should the AI Agent Call About?
You decide. Most teams start with the routine work that eats the week:
Invoices 1 to 60 days past due on accounts with no open dispute.
Small and mid-size balances that never get a call because the team is busy with the largest accounts.
Customers who have stopped replying to email.
You set the cadence per account or segment, pause any single invoice, and flag key accounts so a named owner on your team handles them. One message can cover every open invoice on an account, so a customer with five overdue invoices gets one clear call instead of five reminders.
AI Collections Calls vs Email Reminders vs Hiring Another Collector
Option | What it covers | Where it falls short |
|---|---|---|
Email reminders from your accounting system | Scheduled reminder emails on overdue invoices | Easy to ignore; no conversation, no promise to pay, no reason for the delay |
Hiring another collector | Calls, judgment and relationships | Takes time to hire and train; capacity is still limited to one person's week |
AI collections calls (Abivo) | Calls, texts and emails on every overdue account, promises and disputes logged, handoff to your team | Disputes, negotiations and sensitive accounts still need your people, by design |
The teams that get the most from AI collections calls keep their collectors and point them at the accounts that need judgment, while the agent works the rest of the list.
How Does Abivo Fit With Your Accounting System?
Abivo works from the system you already use. It connects with QuickBooks, Xero, NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central and Chargebee, or you can start from an aging report export. Invoices stay in your system of record; Abivo handles the follow-up. Multi-entity teams keep each subsidiary separate.
What Results Have Teams Seen?
OFS Group, a fire protection contractor, collected $842,518 in its first four months with Abivo. Read the OFS Group case study for how the team set it up.
Who Is AI Collections Calling Built For?
Abivo fits B2B companies that invoice other businesses on net terms and have more overdue invoices than their team can call, especially teams where three or more people spend their week chasing payments. That includes contractors and trades, distributors, manufacturers, staffing firms and professional services firms. It is not built for consumer debt collection.
To compare vendors, see our roundup of the best AI voice agents for B2B collections calls. For the step-by-step mechanics, read how an AI agent calls customers about overdue invoices, and if you are weighing the customer relationship, see will AI collections calls hurt customer relationships?
Comparing specific vendors? See our Paidifi alternative, AccountsReceivable.ai alternative and Syntharra alternative pages.
More comparisons: Yonovo alternative, Collection.ai alternative and Sidetrade alternative.
Frequently Asked Questions
Can AI call customers to collect overdue invoices?
Yes. Abivo's AI agent, Kate, calls customers about overdue invoices in your company's name, follows up by text and email, records promises to pay and hands disputes to your team.
Does the AI agent replace my collections team?
No. It takes the routine follow-up calls off your team's plate. Disputes, negotiations and sensitive accounts go to a named person on your team with the full history.
Will customers know they are talking to an AI?
The agent introduces itself by name as part of your team. If a customer asks whether they are speaking to a person, it answers honestly and offers a human contact.
Which accounting systems does it work with?
QuickBooks, Xero, NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central and Chargebee, or an aging report export.
How do we get started?
Book a 30-minute demo on your own aging report at abivo.ai/sign-up/get-started. We will show you how Kate would work your overdue invoices.
