Abivo Inc. (“Abivo,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our AI-powered services. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Information such as your name, email address, phone number, and other contact details.

• Interaction Data: Includes call recordings, transcriptions, emails, SMS communications, and responses to surveys or forms.

• Technical Data: Includes your IP address, device type, browser version, operating system, and usage patterns across our digital services.

• Aggregate & Anonymized Data: General data about usage trends, page visits, and system performance that does not identify individual users.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Operate and Improve Our Services: Including developing and enhancing our AI models, improving call handling, and optimizing system performance.

• Customer Communication and Support: To respond to inquiries, provide technical support, and communicate updates or changes to our services.

• Research and Development: For internal research, training of AI systems, and the development of new features and capabilities.

• Marketing and Outreach (with consent): To send updates, promotional content, or newsletters where legally permitted or consented to.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share it under the following circumstances:

• With Service Providers and Partners: We work with trusted third-party providers under confidentiality agreements who assist in delivering core functionalities such as voice interaction, transcription, data analysis, hosting, or communication tools.

• Legal Obligations: We may disclose your information if required to do so by law, regulation, legal process, or in response to a request from law enforcement or other public authorities.

• Safety and Enforcement: To prevent fraud, security threats, or to investigate violations of our terms and policies.

• Business Transfers: Your information may be transferred as part of a corporate transaction such as a merger, acquisition, or sale of assets.

• With Your Consent: We may share your information with third parties for purposes not listed here, but only with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, understand user behavior, and deliver personalized content. You may adjust your browser settings to disable cookies, but some features of our services may not function properly as a result.

5. Data Storage and Retention

Your data is stored on secure cloud infrastructure provided by Google Cloud, with appropriate access controls and encryption measures in place. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Third-Party APIs and Integrations

To provide key functionalities such as speech processing, call routing, and data enrichment, Abivo integrates with select third-party APIs and external platforms. These service providers are carefully vetted and contractually obligated to protect any personal data they process on our behalf.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal data we hold about you and ask for corrections if it is inaccurate.

• Data Portability: Upon request, we can provide your information in a commonly used, machine-readable format.

• Opt-Out and Withdraw Consent: You may unsubscribe from marketing communications at any time or withdraw consent where processing is based on consent.

• Questions or Complaints: If you have any questions or concerns about how we handle your information, please contact our Privacy Officer (see contact section below).

8. Compliance with Canadian Privacy Laws (PIPEDA)

Abivo complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to transparent practices in the collection, use, and storage of personal data and offer users the ability to access and correct their personal information. We also educate our staff on data protection responsibilities and uphold strict internal privacy protocols.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updated versions will be posted at https://abivo.ai/privacy with the revised date indicated. We encourage you to review the policy periodically.

10. Contact Us

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact:
Privacy Officer
Email: info@abivo.ai